Video Extracts

Most of these sample clips come from films directed by John Twitchin for Dr Margaret Byrne (, first broadcast on SBS Channel in Australia.

They are grouped by themes A-E:

A. Cultural competence: leading diverse teams

1. Multicultural team meetings: drawing positively on cultural diversity in the workplace

2. Culturally sensitive meetings: ways to improve multicultural group decision-making

3. Japanese meeting style: cultural contrast to Western approaches

4. Problem-solving in Asia: East/West cultural approaches to trouble-shooting

B. Working across cultures in Asia: Indonesia

5. Doing business in Indonesia: what commonly goes wrong when Western executives negotiate deals in Asia

6. Working in Indonesia: adapting to different social and religious values

7. Training in cultural competence for working in SE Asia

  C. Working across cultures in Asia: Vietnam

8. Cultural competence: adapting to Vietnamese style

9. Project managing and negotiating in Hanoi: setting a culturally competent agenda

10. How Vietnamese managers study cross-cultural business behaviour

D. Cultural Sensitivity for successful marketing

11. Marketing to Chinese customers: How Westpac Bank won business in Sydney’s Chinatown

12. Marketing to Japanese businesses: How Qantas won contracts from Japan Airlines

E. Managing Diversity and Equality

13. Handling Grievances across cultures: East/West contrasts

14. Recruitment interviewing across cultures: case-studies of East/West communication styles

15. Employment Tribunal Hearing: an HR manager is cross-examined in a discrimination case

CI-CD’s full training packages

Managing Diversity and Equality

Scroll down for clips from training films for operational and HR managers

13. Handling Grievances across cultures: East/West contrasts

Short description: Misunderstandings across cultures: Rama from India feels she's been overlooked for promotion. She seeks help of a grievance advisor.

14. Recruitment interviewing across cultures: case-studies

Short description: An interview panel find that Ritu from India and Marjeta from Albania bring very different communication styles as applicants for courses as health practitioners.

15. Employment Tribunals: HR manager under cross-examination

Short description: Clip from film showing how a hearing of race discrimination is conducted in the Employment Tribunal.

Click here for full list of film training packages from which those introductory clips are taken. Click ‘Contact Us’ for information on how to obtain copies. Click here to return to Video Extracts List. Click here to return to Home Page.