Most of these sample clips come from films directed by John Twitchin for Dr Margaret Byrne (www.ugmconsulting.com), first broadcast on SBS Channel in Australia.

They are grouped by themes A-E:

1. Multicultural team meetings: drawing positively on cultural diversity in the workplace

2. Culturally sensitive meetings: ways to improve multicultural group decision-making

3. Japanese meeting style: cultural contrast to Western approaches

4. Problem-solving in Asia: East/West cultural approaches to trouble-shooting

5. Doing business in Indonesia: what commonly goes wrong when Western executives negotiate deals in Asia

6. Working in Indonesia: adapting to different social and religious values

7. Training in cultural competence for working in SE Asia

8. Cultural competence: adapting to Vietnamese style

9. Project managing and negotiating in Hanoi: setting a culturally competent agenda

10. How Vietnamese managers study cross-cultural business behaviour

11. Marketing to Chinese customers: How Westpac Bank won business in Sydney’s Chinatown

12. Marketing to Japanese businesses: How Qantas won contracts from Japan Airlines

13. Handling Grievances across cultures: East/West contrasts

14. Recruitment interviewing across cultures: case-studies of East/West communication styles

15. Employment Tribunal Hearing: an HR manager is cross-examined in a discrimination case

CI-CD’s full training packages

• ‘Crosstalk Training DVDs and Handbooks’