Video Extracts

Most of the sample clips are from films directed by John Twitchin for Dr Margaret Byrne (www.ugmconsulting.com), first broadcast on SBS Channel in Australia.

They are grouped by themes A-E:

A. Cultural competence: leading diverse teams

1. Multicultural team meetings: drawing positively on cultural diversity in the workplace

2. Culturally sensitive meetings: ways to improve multicultural group decision-making

3. Japanese meeting style: cultural contrast to conventional Western approaches

4. Problem-solving in Asia: East/West cultural approaches to trouble-shooting

B. Working across cultures in Asia: Indonesia

5. Doing business in Indonesia: what commonly goes wrong when Western executives negotiate deals in Asia

6. Working in Indonesia: adapting to different social and religious values

7. Training in cultural competence for working in SE Asia

  C. Working across cultures in Asia: Vietnam

8. Cultural competence: adapting to Vietnamese style

9. Project managing and negotiating in Hanoi: setting a culturally competent agenda

10. How Vietnamese managers study cross-cultural business behaviour

D. Cultural Sensitivity for successful marketing

11. Marketing to Chinese customers: How Westpac Bank won business in Sydney’s Chinatown

12. Marketing to Japanese businesses: How Qantas won contracts from Japan Airlines

E. Managing Diversity and Equality

13. Handling Grievances across cultures: East/West contrasts

14. Recruitment interviewing across cultures: case-studies of East/West communication styles

15. Employment Tribunal Hearing: an HR manager is cross-examined in a discrimination case

CI-CD’s full training packages

Working across cultures in Asia: Vietnam

Scroll down for 3 extracts from training films showing cultural competence in action

8. Cultural competence: adapting to Vietnamese style

Short description: A Western manager on expatriate assignment arrives in SE Asia. Clip from film showing how he adapts to ensure successful outcomes in meetings with local colleagues.

9. Project managing and negotiating in Hanoi: setting a culturally competent joint agenda

Short description: Telstra’s SE Asia Regional Head holds a meeting with Vietnamese counterparts. The formal agenda is to confirm a date for a joint seminar. But this takes 22 minutes. Why? What’s going on ‘between the lines’? Clip from film showing senior managers demonstrating the cultural sensitivity needed for negotiating successfully in Asia.

10. How Vietnamese managers study cross-cultural business behaviour

Short description: In a rare - and eye-opening - glimpse behind the scenes at Hanoi Economics University, we see Vietnamese negotiators studying the cultural assumptions, methods and behaviours of Western businesspeople – as part of developing their skills for negotiating effectively across cultures.

Click here for full list of film training packages from which those introductory clips are taken. Click ‘Contact Us’ for information on how to obtain copies. Click here to return to Video Extracts List. Click here to return to Home Page.