Cultural Competence

Why not view some Youtube clips from our unique library of documentary training films?  No simplistic, stereotypical, scripted scenes with actors - only genuine intercultural exchanges for case-study analysis and to trigger discussion. Our films bring the powerful smack of real-life credibility to any training room or lecture hall.

Are you
- an EXECUTIVE wanting a self-learning e-module on Cultural Competence in Global Business?
- a MANAGER needing skills for ensuring Equality, and for Leading a Diverse Team - whether at home or abroad?
- a TUTOR seeking film of authentic intercultural exchanges to illustrate how communication breaks down?
- a TRAINER seeking authoritative materials on Cultural Competence in Business OR on Managing Workforce Diversity and Equality?
If so, click on the words of this link:



Planning business in CHINA? Try our self-preparation QUIZ:

Doing business in INDIA? Check out our self-preparation workshop:

Outsourcing Customer Services to a CALL CENTRE in INDIA? Needing to improve C SAT levels in UK or US?

Are you a HR MANAGER in NHS? 
Do your clinical managers need help in leading culturally diverse teams? Or to ensure understanding of Equality Act? Do your front-line staff need Cultural Competence in service delivery? To see outline of 'Cultural Awareness' workshop, as used in 56 NHS Trusts, click on this 'Diversity Works' panel.


Welcome to CI-CD and Diversity Works: Training in Cultural Awareness, Cultural Competence, Cross-cultural Communication, and Managing Diversity

Diversity Works

- for MANAGING DIVERSITY and EQUALITY in NHS and Public Services, from law to practice: click on left-hand panel below

Centre for Intercultural Development (CI-CD)

- for CROSS-CULTURAL COMMUNICATIONfrom cultural awareness to intercultural competence: click on CI-CD panel below

CI-CD specialises in coaching, e-learning modules and training in skills of cross-cultural communication – vital 'tools for the job'

  • • in International Business: for executive meetings,negotiating trade agreements, team leading or project managing overseas
  • • in NHS and local government: to equip staff to deliver user-friendly front-line service for culturally diverse communities
  • • in Managing Diversity/Equality: to gain 'ownership' of Diversity policies and fulfil Public Sector Duties under the Equality Act
  • • in University courses for global graduates studying MBAs and/or socio-linguistics; and for tutors of international students
Our Clients include:

International: 3M; AstraZeneca, Avery Dennison, AWAS Aviation Services; BAE Systems, Bank of America, Barclays Bank, British Telecom, Cable and Wireless, Cargill, Chevron, Criterion Books, CSC, EDS (HQ, Dallas), Easylink, HCL Technologies, Hewlett Packard; Honeywell, Infosys BPO, Lloyd’s Marketing Association, Lucent Technologies, Mars, MBNA, Medtronic, Merck, Nortel Networks, NOS Hilversum, Orange, Polaris, Qantas; SATRA, Schering-Plough, Schwan Foods, Scotia Bank, Telstra, Westpac Bank.
For United Kingdom Trade and Investment (UKTI): workshops + Handbooks on trading in China, Germany, Poland, France, India
For Shepell/FGI: Coaching over 400 executives for expatriate assignments in 40 countries (to see list, click on CI-CD panel below).

Public Sector: Managers and front-line staff at Amnesty International, BBC TV, British Council, Cabinet Office, CIPD, Council of Europe, European Commission, IoD, National Rail Enquiries, Royal National Theatre, WWF. Workshops for 56 NHS Trusts (see 'NHS services' via Diversity Works panel below) and 120 Local Government service departments and Voluntary Sector.

100 Training Films on Diversity + Intercultural Communication made for BBC TV and SBS Channel, Australia. For copies available, click on 'Crosstalk DVDs' on banner at top of page. Presentations: Speaker at 43 International Conferences. 52 Publications: books, manuals, articles. Visiting Lectures and post-graduate courses at 102 universities and colleges.  (For lists, click 'Contact us'.)