Linkedin
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Telephone within UK: 020 7431 1712
Email: johntwitchin@diversityworks.co.uk
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Our Competencies Approach -
International Business: training for executives/managers in CUT GENERIC CORE SKILLS of cross-cultural communication, needed in leadership/ marketing/ negotiating/ project managing GLOBALLY
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International Business: cross-cultural skills for Doing Business in specific countries. e.g. Asia, INDIA CHINA VIETNAM, INDONESIA, JAPAN, Europe e.g. POLAND, RUSSIA, FRANCE, GERMANY, UK as Gateway to Europe USA: Mid-East and S America
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Contact Centres in INDIA: (a) Research Report on tackling Western consumer alienation, plus (b) Advanced Language and Culture communication training for CSRs to meet expectations of Western customers/clients
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NHS and Local Government services: communication skills for managing a culturally diverse workforce, and for delivering front-line services to diverse clients/ patients/students.
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University applications of cross-cultural communication: for global graduates and international students
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Crosstalk DVDs and Handbooks.
NHS, Local Government Services, and Voluntary sector...
Cross-cultural skills for managers of a diverse workforce, to meet the requirements of Equality Act in -
- Recruitment Interviewing across cultures
- Performance Appraising across cultures
- Team leading across cultures - conducting effective problem-solving meetings; reducing team tensions; motivating teams positively
- Handling Grievances, Harassment or Counselling across cultures
- Risk/Impact assessing for diverse cultures, to meet statutory duties under Equality Act
Cross-cultural communication skills for front-line staff, to ensure equality of access in service delivery, to meet public duties under the Equality Act in NHS, Housing/Social Services, Inclusion Units, Police, Legal services, DAATs, Voluntary Sector
- Training to equip front-line staff to provide user-friendly client/patient care across cultures. See workshop outline 'Cultural awareness and skills of cross-cultural communication' as provided over 70 councils and 56 NHS Trusts
To see the sample workshop agenda, click via ‘Diversity Works’ Home Page above to ‘Cultural Awareness and skills of cross-cultural communication'
