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Telephone within UK: 020 7431 1712
Email: johntwitchin@diversityworks.co.uk
Our Cross-cultural Competence Approach- International Business: training for executives/managers in CORE SKILLS of cross-cultural communication, needed in leadership/ marketing/ negotiating/ project managing GLOBALLY
- International Business: cross-cultural skills for Doing Business in SPECIFIC countries, eg INDIA and S. Asia; CHINA and E. Asia; Europe (East, eg POLAND, and West, eg FRANCE, GERMANY, UK as Gateway to Europe); USA
- Call Centres in INDIA: Free research report on Western customer satisfaction rates plus contents of Advanced Language and Culture communication training for agents/CSRs to meet expectations of Western consumers
- UK PUBLIC SECTOR: Local Authorities, NHS, Universities – communication skills needed for managing a culturally diverse workforce, and for delivering front-line services to diverse clients/ patients/students.
- University applications of cross-cultural communication
- Crosstalk DVDs and Training Handbooks. If face-to-face training is not practical for you, contact us to see the Contents of the CICD self-learning 'mini-course' training Handbook 'Cultural Competence - communicating successfully across cultures'
Cross-cultural communication skills for International Managers
Skills needed, for example, in
- Executive Meetings (face-to-face or virtual), to reduce misunderstandings and/or cultural tensions, and improve creative problem-solving
- Preparing executives/managers (and their families) to adapt culturally for successful expatriate assignments
- Managing in Joint Ventures/Projects across cultures - including Recruiting, Performance Appraising, Training, Mentoring, Trouble-shooting, Motivating, Conducting team meetings, Change managing.
- Receiving foreign delegations to UK: avoiding the all-too-common mistakes
1. Global Leadership and International Business Management
An intensive ‘mini-course’ for one-to-one study or for small groups (eg, international support teams, or leadership development schemes), covering 15 areas of training need, including making presentations abroad, handling meetings, intercultural trouble-shooting and problem-solving. Clients include EDS HQ, Dallas, Texas; Nortel; Lucent; British Aerospace; Cable and Wireless; Pan Canadian; Merck; Avery Dennison; Cargill; Polaris; 3M; Honeywell
2. Working virtually across cultures
Strategies and skills for managing international team emails, audio and video conferencing. We made the only documentary training DVD on the skills needed for successfully communicating virtually across cultures – made in co-operation with BP, Hewlett Packard, Telstra.
3. Preparing for overseas assignments
This workshop (involving partner/children, as appropriate), covers all aspects of minimising ‘culture shock’, both socially and in work. A key focus is strategies for successful intercultural working as project managers of multi-culutral teams. Also covers repatriation.
We have prepared executives for managing/negotiating assignments in Argentina, Australia, Belgium, Brazil, Canada, Curacao, Czech Republic, China (Mainland/HK/Taiwan), Chile, Egypt, France, Germany, Greece, India, Indonesia, Italy, Japan, Jordan, Korea, Luxembourg, Malaysia, Mexico, Norway, Netherlands, Pakistan, Poland, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, Ukraine, USA, Vietnam.
4. Marketing/Negotiating overseas
Workshops on the intercultural communication skills needed for achieving successful outcomes. Training can focus on any of the countries listed above.
Clients include Telstra (for Vietnam and Indonesia) Nortel and Lucent (for Japan); Lloyd’s Marketing Association (for China); “Languages for Business” courses funded by European Commission (for France, Germany, Japan and China); WWF; SATRA (specifically China); BAE Systems (also for China); Merck; Polaris (Japan and China); Honeywell (Eastern Europe region); 3M (Middle East); Cable and Wireless; Cargill (Russia/Ukraine/Brazil) Scotia Bank (Caribbean) AWAS (Chile, Brazil, Russia, Jordan, Indonesia, Japan).
For United Kingdom Trade and Investment (UKTI): workshops for companies preparing for marketing and negotiating in Poland, France, Germany, China; with 5 books written on ‘Cultural Sensitivity and Communication Skills for Trading Success’ in China, Poland, France, Germany, USA/UK.
5. Managing teams in joint ventures/projects
Chief focus is on skills required for cross-cultural
- recruiting, appraising, mentoring, counselling, motivating
- resolving internal tensions to build more effective teams
- conducting meetings to draw positively on cultural diversity
- inter-departmental problem-solving and achieving more creative innovation
- designing training or coaching schemes and metrics of training impact
Clients include: CSC; EDS; Cargill, Scotia Bank; Nortel; Bank of America; Merck; Honeywell; 3M; Avery Dennison; Polaris; Lucent; BT; Amnesty International, WWF, VSO; British Council; Council of Europe.
6. Receiving Foreign Delegations
Analysing the commonest cultural mistakes made with visiting delegations, and practising how to avoid these. How to prepare ‘user-friendly’ receptions. How to identify and resolve critical incidents. How to use English in ways helpful to people for whom it is a second or third (learned) language.
Clients include: British Council; WWF; BAE Systems (Chinese delegations); 22 Universities.
7. Facilitating Executive Meetings
We can attend meetings to help identify and analyse cross-cultural barriers that are (largely unwittingly) blocking progress – and to suggest alternative intercultural strategies for achieving better outcomes.
Clients include: Amnesty International; WWF; EDS; Avery Dennison; Polaris; Telstra: British Council.
8. Training Trainers/Tutors: culturally different learning styles
Clients include: British Council; EDS; University of Bedfordshire Business Studies Dept.; 22 universities in UK and abroad; Hawksmere; Bank of America; 10 Corporations in S. Africa; VSO; HCL Technologies; Infosys BPO.
9. Training DVDs + e-learning courses
We create customised in-house training DVDs at full broadcast standard, together with customised e-learning modules for company Intranet.
Clients include: BBC TV; The Employment Service; Department of Health; SBS Channel, Australia; Telstra; Bank of America; European Commission; British Council, Universities of Wales, Leeds, Salford; British Telecom; Unison; Infosys BPO, Bangalore; HCL Technologies, Delhi.
