Linkedin
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Telephone within UK: 020 7431 1712
Email: johntwitchin@diversityworks.co.uk
Our Cross-cultural Competence Approach- International Business: training for executives/managers in CORE SKILLS of cross-cultural communication, needed in leadership/ marketing/ negotiating/ project managing GLOBALLY
- International Business: cross-cultural skills for Doing Business in SPECIFIC countries, eg INDIA and S. Asia; CHINA and E. Asia; Europe (East, eg POLAND, and West, eg FRANCE, GERMANY, UK as Gateway to Europe); USA
- Call Centres in INDIA: free Research Report on Western C Sat rates plus contents of Advanced Language and Culture communication training for CSRs to meet expectations of Western consumers
- UK PUBLIC SECTOR: Local Authorities, NHS, Universities – communication skills needed for managing a culturally diverse workforce, and for delivering front-line services to diverse clients/ patients/students.
- University applications of cross-cultural communication
- Crosstalk DVDs/Videos and Training Handbooks.
Doing Business internationally: cross-cultural skills for specific countries / regions
Doing Business in EUROPE
Individual Coaching or Group Workshops on the intercultural communication skills needed for success.Training can focus on specific countries.
For United Kingdom Trade and Investment (UKTI) we have supplied
• training workshops for International Trade Advisers
• training courses for UKTI client companies preparing marketing and negotiating skills for Poland, France, Germany, and USA
• 6 books on ‘Cultural Sensitivity and Intercultural Communication Skills for Trading/Investing Success’ in Poland, France, Germany, USA, UK, China
Contact us to see the contents pages of the CI-CD Handbooks.
Doing business in SOUTH ASIA: INDIA
• Preparing for Doing business in INDIA
• Customer Service training for Call Centres in INDIA: to see Research on communication training to help front-line Agents/CSRs to gain Western consumer confidence and high C Sats, click on
Customer service in INDIA: Research Article and Advanced Intercultural Communication (AICC)
Doing business in CHINA VIETNAM, JAPAN, KOREA, THAILAND and INDONESIA
• Preparing for Doing business in CHINA: a quiz
If face-to-face coaching or training for expatriate working is not practical, contact us for the Contents of the CI-CD self-learning Handbook: 'Cultural competence - communicating successfully across cultures'. This is available in print or on-line.
